1. General
Subject to stock availability, we strive to maintain accurate stock counts on our website. However, there may be instances where stock discrepancies occur, and we may not be able to fulfill all your items at the time of purchase. In such cases, we will fulfill the available products and contact you to decide whether you would prefer to wait for the back-ordered item or receive a refund.
2. Shipping Costs
Shipping costs are calculated at checkout based on weight, dimensions, and destination. Payment for shipping is collected with the purchase. This price will be the final cost for shipping & handling.
Free shipping - 5 to 8 business days on orders $150.00 and up.
Orders ship on business days, Monday through Friday (excluding US Holidays.)
3. Returns
3.1 Return Due to Change of Mind
We accept returns due to change of mind within 30 days of receipt of the item, provided the item is in its original packaging, unused, and in resellable condition. Return shipping is the customer’s responsibility, and the customer must arrange their own shipping.
Once we receive and accept the return, refunds will be issued as store credit. Please note that the original shipping fee is non-refundable.
3.2 Warranty Returns
Warranty claims must be submitted within 60 days of receipt of the item. Customers must prepay return shipping, but this cost will be reimbursed if the warranty claim is valid.
Upon receiving the item, we will process the claim within 7 days. If the claim is approved, you can choose from:
- A refund to your payment method
- Store credit
- A replacement item (if in stock)
4. Delivery Terms
4.1 Transit Times
- Domestic: 3-7 business days
4.2 Address Changes After Shipment Dispatched
- USPS Shipments: Address changes cannot be made once the package is in transit.
4.3 Returned Packages Due to Incorrect Address or Buyer Errors
If a package is returned to us due to an incorrect address or other issues caused by the buyer, we will issue a refund once the package is received at our warehouse, minus the return shipping fee determined by the carrier. Reordering will be the customer’s responsibility.
4.4 Delays in Transit
We partner with shipping carriers like USPS, UPS, and FedEx to deliver your orders. Please note that we do not handle the shipping process ourselves.
Tracking information provided reflects the most up-to-date status from the carrier.
While we are happy to assist with inquiries, carrier-related delays are outside of our responsibility.
4.5 P.O. Box Shipping
We ship to P.O. Box addresses via postal services only. Courier services are not available for these locations.
4.6 Military Addresses
We can ship to military addresses via USPS but cannot offer courier services.
4.7 Expedited & Second Day Shipping Disclaimer
Please note that FedEx and UPS no longer guarantee on-time delivery for Second Day and Expedited shipping services.
Once your order has been processed and shipped using one of these services, we are unable to issue a refund for the shipping fee, even if there is a delay caused by the carrier.
Since carriers do not offer refunds for delayed expedited shipments, all Second Day and Expedited shipping charges are non-refundable under any circumstances, including delays due to weather, routing, or internal carrier issues.
We will always do our best to ship your package promptly, but once it is in transit, delays are outside of our control.
5. Lost Packages
5.1 Lost Packages (After Delivery)
If a package is marked as delivered by the carrier (UPS, USPS, or FedEx) but cannot be located, it is the customer’s responsibility to open a claim directly with the carrier.
Once a package is marked as delivered in the carrier’s system, Achieved Shop is not responsible for lost or missing packages. We do not issue refunds or replacements for packages lost after confirmed delivery.
We recommend checking with household members, neighbors, and your local post office or delivery hub before opening a claim with the carrier.
5.2 Lost Packages (In Transit)
For lost packages in transit, we will open a case with the carrier. Refunds will only be issued after the carrier concludes their investigation and confirms the package is lost.
6. Tracking Notifications
Upon dispatch, you will receive a tracking link to monitor the progress of your shipment.
7. Parcels Damaged in Transit
If your package is visibly damaged, please refuse delivery and contact us immediately. If the package was left at your address, take photos and contact us as soon as possible.
8. Sales Tax
Sales tax is applied at checkout where applicable.
9. Cancellations
Orders can be canceled before dispatch. If an order has already shipped, our standard refund and return policies apply.
10. Insurance
10.1 Damage in Transit
Refunds are processed after the carrier completes its damage investigation.
10.2 Lost in Transit
Refunds are issued after the carrier confirms the package is lost.
11. Customer Service
For questions, please contact us at info@achievedsolutions.com